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Where can we deliver to?

We are able to deliver to any address within Australia. Unfortunately we are not able to ship internationally.

Please note that our carriers do not deliver furniture to PO BOXES, so please ensure you give your full delivery address at checkout.

When will my order be shipped?

Products that are in stock are usually shipped within 24-48 hours of payment, and will be conveniently delivered to your home. For products that are not available for immediate shipping, once items are in stock we will dispatch accordingly.  

When will I receive my order?

Deliveries take place during normal business hours (Monday - Friday 9am-5pm), excluding public holidays.

Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:

 

Destination

Transit*

VIC

2-4 business days

NSW

3-7 business days

SA

4-8 business days

ACT

3-7 business days

QLD

5-12 business days

WA

10-22 business days

TAS

           10-22 business days

NT

           15-25 business days

 

However, please allow up to 10 business days for all deliveries to VIC, NSW, SA and ACT.

*Note: Above lead times are for deliveries to Capital Cities only. However, if you live in a remote area this is not a problem, just allow 2-4 additional business days for items to be delivered

For special requirements, please contact our customer service team at customer@ldfurniture.com.au

How much does shipping cost?

After selecting products you wish to purchase, the shipping estimation can be calculated by entering you postcode on the product page. The total postage cost of your order can be viewed during checkout and may change depending on items that you have added to your cart.

What if I've ordered more than one product?

If all products are in stock and marked as "In stock” all your products will be dispatched. Otherwise, if any of your products are out of stock we will dispatch items when our stock has been replenished.  

If you have special delivery requirements or would like to delay delivery of some or all products, please contact us at orders@ldfurniture.com.au  or leave a comment in the comments field at checkout, and we will contact you.

Note: There may be extra costs for special delivery requirements.

I have only received some products in my order?

Depending which items you have ordered, products may be sent from multiple warehouses. In this case, products may not arrive at the same time. Once an item has been dispatched from a warehouse you will be sent a confirmation email with tracking details (note: online tracking details may not be available for any deliveries by our furniture removalist). The shipping email will specify which items have been shipped and you will receive a separate email for products leaving multiple warehouses. 

Can you place items on back order?

Sure! We will ship backordered items as soon as they are back in stock. In the event of a delay, on of our friendly customer service staff we will notify you by phone or email to keep you updated.

How will my order be delivered?

Our delivery partners are both convenient and cost-effective. We offer the best value shipping rates in Australia.
Our carriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery*. 

* OVERSIZE ITEMS:

Bulky or large furniture is typically shipped using a two-man delivery service. In some circumstances online tracking might not be available, however the carrier will call you in order to arrange a time that suits you for delivery. Un-packing, positioning and cleaning of equipment is included in this service. 

For all other deliveries, drivers will need assistance (for any items over 25kgs per box, as per OH&S requirements) to carry items from the delivery vehicle to the ground floor of your home or building. To find out if your items are oversize, please see the 'Info & Specifications' tab in the product page. For delivery addresses that have limited access or are not on the ground floor, we suggest getting the help of family, friends or a neighbor to assist bringing your items inside. If no one is available to assist the driver, please contact us at sales@ldfurniture.com.au and we will be happy to arrange an assisted delivery for your order.

What if I miss my delivery?

Our delivery partners are contracted to produce Proof Of Delivery (POD). If you cannot be available to accept your delivery, you may contact the courier directly to organise an alternative delivery time or provide a ‘Authority to Leave’ (by selecting option on check out page prior to purchasing) goods. This will however void your warranty and neither LivingDirect Furniture nor our carriers can be held liable for any loss, theft, or damage to your item(s) once delivered.

If you are not at home when courier arrives, they will leave a calling card with further delivery instructions and your order will be returned to our delivery partner’s depot for safe keeping.

In these situations, there may be additional costs incurred (i.e. depot storage).

For further information please email us at sales@ldfurniture.com.au 

Can I re-direct my order to another delivery address?

Yes, if you require the delivery to be made to an alternative address, please contact us and we will action the redirection by instructing the carrier directly.

How do I track my order?

Our policy is to keep you informed. When your order is dispatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery.

Note, in some cases tracking updates could take 24-48 hours.

For any queries relating to tracking, please email us at orders@ldfurniture.com.au

What happens if my order is lost or damaged in transit?

Not to worry, on very rare occasions, items can get lost or damaged in transit. 

If the carrier advises that your order is lost in transit, please contact us at  orders@ldfurniture.com.au for assistance. 

If your item(s) arrive damaged, please contact us at orders@ldfurniture.com.au and one of our friendly staff members will be in contact with you to help.

All of our deliveries include Freight Transit Cover Insurance, which provides a replacement (or refund if replacement is not available) in the event your order is lost or damaged in transit. For more details about Freight Transit Cover Insurance, please see our terms and conditions.

What days can orders be delivered?

Deliveries are made by our delivery partners between Monday - Friday 9am-5pm except on public holidays.

Commercial Orders

For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at orders@ldfurniture.com.au.

Can I view products prior to purchasing?

As an online business, LivingDirect Furniture does not for the moment have a showroom.

Can I pick up my items?

Due to warehouse OH&S guidelines, LivingDirect furniture products are not available for pickup.

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