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Shipping & Delivery:

Will I receive confirmation of my purchase?

Once you have placed an order you will receive an order confirmation email which will include the items you have purchased and order number.

What does 'Free Delivery' mean?

Free Delivery is available to all major metropolitan areas including Adelaide, Brisbane, Melbourne and Sydney where stated. To check if you qualify for free shipping, simply enter your postcode into the postcode calculator on the individual product page or at checkout.

Do I need to be home to receive my order?

Yes. It is absolutely necessary for someone to be available to accept delivery as we use a secure courier service that requires a signature as proof of delivery. Alternatively if you can't be home to receive your delivery, you can select the option 'Authority to leave' in the checkout page and your delivery will be left unattended at the delivery address you have specified. 

Can I pick-up my goods from your warehouse?

In order to offer you the highest quality furniture at the best possible price, we do not have a showroom or a store to pick-up products directly.

Do you ship internationally?

Unfortunately no, we only ship within Australia.

If my items havent arrived yet, what can I do?

You will receive a dispatch email from us which will include a tracking number and delivery company details. This will assist with tracking delivery. Please allow up to 14-28 business days from the day you received the order confirmation email. For any additional queries, please do not hesitate to email our customer service team atcustomer@ldfurniture.com.au

Some items from my order are missing from my delivery. What can I do?

If you are missing an item, log in to your account to verify that all of your items in the order have status as 'Shipped'. If the missing item in question has been shipped, please check the tracking number for that item. Frequently, items are dispatched from different warehouses due to availability and will not arrive together.

What should I do if my delivered goods are damaged?

If your good(s) have arrived damaged, please fill out the returns form.pdf form within 7 days of receiving your item and email us at returns@ldfurniture.com.au. Please include photos showing the damage or faultly items including internal and external packaging. We will assess all information provided by you and one of our friendly service staff will be in contact with you to discuss.

What if I received the wrong items, what should I do?

In the rare and unfortunate circumstance you receive the wrong items, please contact us at returns@ldfurniture.com.au  so our friendly service staff can assist with organising a free return including sending the correct items to you as soon as possible.

I need to return an item(s), but I don't have the original packaging. Now what?

In order to issue a return, original packaging is required in instances where you have changed your mind or would like to exchange for a different item(s), size or colour. Please note that the item(s) must be unused and returned within 14 days of purchase.

If the item(s) is faulty, but you are no longer in possession of the original packaging the return claim can still be submitted. In these situations, please contact our staff at returns@ldfurniture.com.au to discuss further options.

What is the return notice period?

LivingDirect Furniture provides a 14-day period for returns. Returns more than 14 days will be treated as a warranty claim.

How long does it take for me to receive a refund?

After the approval of your return, LivingDirect Furniture will grant a refund within 7-10 days from the date we receive the returned product(s). Refunds will made back to the payment option you chose with your original order.

What are the shipping charges in case of returns?

If items are not damaged or faulty, and you simply decide that you do not want it anymore, you will receive a full refund. You will be required to arrange return shipping for your products to our warehouse. One of our friendly staff members will help you through the return process.

In the unexpected event of receiving a faulty product(s) or you have a warranty claim, please contact us by email at service@ldfurniture.com.au Photos will be requested to support the assessment of your claim. If the warranty claim is accepted, we will arrange a replacement, or a refund for the item(s), and cover all associated freight costs.

Warranty

What are your Warranty Terms and Conditions?

LivingDirect Furniture works closely with suppliers and warrants all goods from manufacturing defects that is, material and workmanship for a 12 month period.

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has:

  • become of unacceptable quality due to fair wear and tear; misuse;
  • failure to use in accordance with manufacturer's instructions;
  • using it in an abnormal way;
  • failure to take reasonable care

This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law).

The warranty period commences from the date that goods are received by the customer for a period of 12 months.

Technical

Who can I contact if personal assistance with my order is required?

Our friendly team can be contacted at customer@ldfurniture.com.au.

How do I start a new account?

Please click on ‘My Account’, which is located near the top right hand side of the website. You will then be prompted to a new page where you will find the ‘Create a new account’ button on the left hand side. Click ‘Create a new account’ and fill in your details as requested before clicking ‘Submit’. Once complete you should receive a confirmation e-mail to the registered email address you entered.

How do I update my details on my account?

Please click on the ‘My Account’ tab and you will then be prompted to enter your account details. Scroll down to find your account information; and click on ‘Edit’ to update your details. Once you have finished click ‘Save’ to apply changes.

I am having problems ordering through your website. What can I do?

Our website is best supported by latest internet versions of Safari, Internet Explorer and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to email our Customer Care Team at customer@ldfurniture.com.au.

What if I have a problem with a product?

LivingDirect Furniture is committed to the highest quality of products, providing first class customer service together with unbeatable value.

If you are having any problems or issues with any of our products after your purchase, please email service@ldfurniture.com.au who will provide assistance and help with any concerns or queries.

Pricing

Are your prices in Australian Dollars (AUD)?

All pricing are in Australian dollars.

Do your prices include GST?

All prices advertised online are inclusive of GST.

Payment, PayPal and Credit Cards

What payment types do you accept?

LivingDirect offers a great variety of payment methods to our online customers, including Visa, Mastercard, American Express credit cards and Paypal.

Is it safe to pay by credit card?

Our highest priority is to ensure that every credit card transaction occurs within a secure online environment. LivingDirect Furniture payment system has a 128-bit SSL security encryption certification awarded by Eway. You can ensure the transaction is secure by a keylock being visible in the bottom right corner of your web browser. All credit card information is submitted directly to our banks. We do not retain your credit card information after your order is complete. You can rest assured that your credit card or bank account information will be secured.

My computer froze while processing payment. How will I know that my payment went through successfully?

For all successful transactions, you will receive a confirmation email. If you have not received a confirmation via email within 2 hours, please try placing your order again. Alternatively, please do not hesitate to contact our customer service centre at service@ldfurniture.com.au if you would like further assistance.

Do you keep my credit card details?

We do not store your credit card details.

Can I pay using my credit card?

Yes. We accept Visa, Mastercard, American Express and PayPal.

Privacy & Security

Is the website safe for online shop?

Our number one priority is to provide our online customers with a safe and secure online shopping experience. We value your privacy and go to great lengths to ensure that your details remain protected. Under no circumstances do we released customer information to any other party. Please visit our Privacy Policy to learn more about how we ensure your personal details are kept safe, secure and confidential.

Do you keep my credit card details?

We do not store your credit card details.

Will my information be sold to third parties?

Your privacy is very important to us. Under no circumstances will LivingDirect Furniture pass or sell your information to third parties. Read more about how we protect your privacy under 'Privacy Policy'.

About the company

What is your ABN?

87 609 947 631

How can I contact you?

Our friendly team can be contacted at customer@ldfurniture.com.au.

Are you an Australia based company?

Yes, we are 100% Australian based and only work with the best Australian based delivery partners and suppliers.

General FAQs

Do you have any physical shops where I can view products?

We are only an online retailer. In order to have such a large selection of quality products, low prices, and exceptional service we do not have a store front where you can view our products.

Do you offer volume discounts or trade discounts?

Yes. If you are looking to fit out your business, office or any other area we do provide wholesale and trade discounts our staff is happy to discuss your requirements.

For further information on volume or bulk discounts please email us at service@ldfurniture.com.au

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